CARE IN YOUR OWN HOME

Often a move to residential care is suggested because of some crisis - perhaps an illness or a fall - but it is not the only solution. You may feel that you'd like to receive care in your own home for support with daily activities without giving up your independence and, while we would recommend seeking advice from your friends, family, doctor or social worker, the final decision about where to live rests with you.

You may wish to receive care in your own home either on a temporary basis or from time to time to suit your own needs.

Services like meals-on-wheels, or help with bathing and shopping may make all the difference. It might also be possible to have your home adapted or have equipment provided to help you live at home.

There is a wide range of assistance to choose from, including the public sector (Social Services), the voluntary sector (charities etc.) and the commercial sector (private agencies). All providers operate in different ways, so you should be aware of what sector they come from and what types of services they offer. You will usually be expected to pay a charge or contribution expected for the service that you receive, some of which may be subject to VAT so you should ask for details of your local council's charging policy (if applicable).

Questions to ask

When considering services to help you at home, it is important to have some questions prepared to make sure you find a service that suits you. Think about asking the following:

• Does the organisation work to a recognised Code of Practice?
• Does the organisation have a confidentiality policy?
• Does it have full professional and employer’s liability insurance?
• Are all the care workers referenced and interviewed?
• Is an induction-training programme offered to care workers and nurses?
• Is there a complaints procedure?
• Does the organisation offer an initial visit or assessment?
• Is training offered to staff?
• Can the organisation be contacted at all times when care is being provided?

For further information, contact the Homecare Association (see Useful Contacts/Organisations section).

Public Sector Services

Typically, your local council's social services department may be able to help you with things like getting in and out of bed; bathing; washing; preparing meals; shopping; cleaning and adaptations to your home (including equipment).

Your local NHS may be able to provide services such as occupational therapy; chiropody; physical therapy; continence advice and equipment; and medical equipment (e.g. wheelchairs and special beds).

To find out if you may be entitled to assistance towards the costs of home care services, your first step is to ask your local Social Services department for an assessment of your needs. Someone should visit you at home to carry out this assessment, which may include several healthcare professionals such as a social worker, nurse or occupational therapist. Following your assessment, you should be given and made aware of the contents of a care plan; you should also know the name of your assigned care manager who will act as a point of contact to ensure that you are receiving the services you need.

You might find it helpful to prepare for your assessment by:

• Asking a friend or relative to attend and support you
• Keeping a diary in the lead up to the assessment which concentrates on the times when you have needed help
• Be realistic about what you need - don't be afraid to mention the bad days when you really need support
• Go into lots of detail during your assessment - although you may think something is unimportant, it will help the person assessing you to get as much information about your circumstances as possible
• Draw up a checklist of the activities that you find difficult and the kinds of equipment or services that might help you in each instance

If you have problems with communicating (perhaps due to a hearing problem) or English is not your first language, let Social Services know before your assessment, so that they can arrange for someone to assist in communicating between the two parties.

Once your care plan has been agreed, your local council may meet your needs in one of three ways:

• Providing their own services directly;
• Arranging for services to be provided by voluntary organisations and private agencies; or
• Giving you cash to arrange and manage your own care - this is known as 'Direct Payments' - you probably have a local Direct Payments support service that can tell you more about how the scheme works. NB: If you live in England, Wales or Northern Ireland, you cannot use Direct Payments to buy services from your local council. Instead, you will have to buy your services from a voluntary or private agency
  
  (NB: the Government is currently considering a change in this rule, so we would advise checking what rules apply when you begin receiving Direct Payments). There may be a Direct Payment Users Network in your area to help you. Ask your local council or Citizens Advice Bureau for details. Age UK provide various fact sheets in relation to direct payments.

How can I find my own carer?

To find your own individual carer you can place advertisements in shops, supermarkets, voluntary organisations, local Jobcentres or newspapers. Help in drawing up advertisements and considering all the implications of employing your own carer is available on the Gov website at www.gov.uk In particular they draw attention to the implications of tax and National Insurance and Employers Liability Insurance. You can also ask your local social services department to help you with the paperwork.

You can find a guide to drawing up an employment contract on the Business Link website - www.gov.uk/employment-contracts-and-conditions

AGE UK have a useful factsheet (No 46 Paying for Care and Support at Home) on their website.

What is the average cost?

Social healthcare is a very complex subject. Individual needs can vary across a wide range. Councils vary in what they will fund and individual circumstances can produce different results in what the financial cost is to the user.

The Department of Health has produced a report on Fairer Charging which advises councils how they should charge for social and health care - click here to read.

It is difficult to be exact in offering you a guide to what care will cost you, as this can vary depending on the your area, agency or needs. Contact your local social services for more information.

Private and Voluntary Agencies

Home care can be provided by both private and voluntary organisations to help with things like respite care, cleaning, shopping and personal care. You are advised to contact carers' organisations such as the Carers' Trust, Carers UK or the Homecare Association to find the details of local companies.

Always telephone a few organisations before choosing the one to suit your own needs. Ask them if they are members of the Carers' Trust or the Homecare Association and request a copy of their brochure and price list, making sure there is no charge or obligation to receive it.

You can also go to the Care Quality Commission's website (England Only) www.cqc.org.uk, If you live in Wales visit the Care Inspectorate Wales at www.careinspectorate.wales or of you live in Scotland visit www.careinspectorate.gov.scot to search for a provider. Here, you can read the inspection reports to see how an organisation has been rated to receive it.

Voluntary Services

There are several voluntary organisations that provide extra support and care at home, including:

• Assistance with shopping
• Collecting prescriptions
• Companionship
• Helping to rebuild confidence

There may be a charge for these services.

Referrals are accepted form GPs, Integrated Care Boards (ICBs), hospitals, social workers and individuals.

Some voluntary organisations may also be able to offer you services such as visiting, meals on wheels, shopping, gardening and transport schemes.

See the Useful Contacts and Organisations section for contact details for WRVS, Age UK, the Volunteer Bureau, The British Red Cross and the Carer's Trust (a scheme to help carers by providing respite care attendants).

Coming out of hospital

If you are currently in hospital and feel that you will need some home care when you leave, you should arrange an assessment of your needs before you are discharged. You may be interested in reading our helpful guide entitled 'Regaining your independence'.

Help for carers

According to Carers UK, at some point in our lives every single person will be involved in looking after an older relative, a sick friend or a disabled family member. In England and Wales there are currently 5 million unpaid carers.

Caring can have a massive impact on your personal life, your finances, your health, your family and your career. It can make it hard for you to work outside of the home and you may have to rely on benefits to live. You may feel isolated, worried, lonely, and struggle to stay cheerful. Help and support are available.

Organisations such as Carers UK are there to help you:

• access the best possible support for the person you care for
• make the most of your income
• stay in paid work
• keep healthy
• get in touch with other carers for support
• find a listening ear

If you are the carer of an older person, you are entitled to ask for an assessment of your needs through your local social services department and you may be able to arrange respite care to give you a much needed break; emotional support from other carers; help with caring; and help with household chores and day-to-day activities.

If you are a carer living in England, you may be able to claim extra help for some short-term respite care. Contact your local Carers Trust or Carers' Centre for details of your nearest scheme, as well as to find out more about the help and support that these organisations can offer you to make the most of your day-to-day life.

The Carers Leave Act 2023 came into force on the 6th April 2024. If you are employed you can take time off work to help look after a dependent who needs long-term care. You are entitled to five days unpaid leave per year to help provide or arrange care for someone with a long-term care need. You can take the leave in either full or half days for any planned or unplanned caring commitments.

You must give your employer at least 3 days' notice to request time off work for either a half or a full day, and at least 4 days' notice if you require 2 days leave.

Befriending Services

Loneliness can be an issue for people throughout the UK in later life. Over 2 million people over 75 live alone. To embark upon the problem of loneliness amongst older people, Age UK have established a befriending service. With this service, each older person is assigned a befriender over a lengthy time period to provide companionship. The relationship gained from this service can aid in helping people currently in later life to remain independent, particularly in their own home.

Local Age UK’s provide a befriending service whereby a volunteer will visit the older person at their own home. This is beneficial in providing a connection to the outside world.

Age UK also provides a service called ‘Call in Time’ as part of their befriending service. This a telephone service which can consist of either daily or weekly calls regularly. The time is agreed by the older person for the befriender to make the call. This Service has helped over 500 people in a variety of different situations.

National charity Re-engage (formally known as Contact the Elderly) organises free monthly Sunday afternoon tea parties for older people aged 75 and over, who live alone. Small local groups use volunteer drivers who each pick up one or two older people from their homes and take them to the home of a volunteer host for an afternoon tea, conversation and companionship. If you, or anyone that you know, would like more information about joining a group, then please visit
www.reengage.org.uk for more information.